Policies

Terms of Service

The ground rules for riding with us. Read these before you book.

Agreement to Terms

By booking a tour with HTown ATV Rentals, you agree to these terms. If you're booking for a group, you confirm that every rider in your party has read and agrees to these terms.

Eligibility

Drivers must be at least 16 years old with a valid photo ID. Passengers must be at least 5 years old and accompanied by an adult. All riders must sign a waiver before the tour. Waivers must be signed by someone 18 or older; parents or guardians sign on behalf of minors.

We accept physical ID, a photo of ID on a phone, paper ID, a birth certificate, or a passport. Passengers under 16 don't need ID — parental consent on the waiver is sufficient.

Booking & Payment

All bookings require a $50 non-refundable deposit per vehicle to reserve your slot. The remaining balance is due at check-in. We accept cash, tap-to-pay, and all major debit and credit cards. A security deposit is collected at check-in and refunded after the tour if no damage occurs.

Assumption of Risk

Off-road riding involves inherent risks including, but not limited to, falls, rollovers, collisions, weather exposure, and mechanical malfunction. By participating in any tour, you acknowledge these risks and voluntarily accept them.

Every rider must complete our pre-ride safety training and sign our liability waiver. Refusal to complete either means you cannot ride and forfeit your deposit.

Property Damage Liability

You are responsible for any damage to our vehicles caused by reckless operation, ignoring guide instructions, or willful misconduct. The security deposit held at check-in covers minor damage; significant damage may be billed beyond the deposit amount. Damage from normal trail wear or mechanical issues unrelated to rider conduct is our responsibility, not yours.

Code of Conduct

You agree to follow all guide instructions, trail rules, and safety protocols. Riders must stay with the group, respect vehicle limitations, and avoid operating under the influence of alcohol or drugs. We reserve the right to end a tour early, without refund, for anyone whose behavior endangers themselves, other riders, or our staff.

Right to Refuse Service

We may refuse service to anyone who appears intoxicated, refuses to sign a waiver, cannot safely operate a vehicle, or violates our code of conduct. In such cases, the reservation deposit is not refunded.

Photo & Video Release

Our guides take photos and videos during tours for you to keep. By riding with us, you grant HTown ATV Rentals permission to use these photos and videos for marketing and promotional purposes. If you prefer not to be featured, let your guide know before your tour begins.

SMS / Text Messaging Program Terms

Program name: HTown ATV Rentals SMS Program.

Program description: Recurring automated marketing and transactional text messages from HTown ATV Rentals, including tour booking confirmations, tour reminders, weather and operational updates affecting bookings, promotional offers, post-tour follow-ups (photo delivery, review requests), and customer service replies.

Consent: By providing your mobile number through any opt-in channel — our website signup form, the booking process, or by texting an opt-in keyword to our number — you expressly consent to receive recurring automated text messages at that number. Consent is not a condition of any purchase. You acknowledge that you are the subscriber or authorized user of the mobile number provided.

Message frequency: Up to 4 marketing messages per month per subscriber. Transactional messages (booking confirmations, reminders, customer service replies) are sent only in response to actions you take.

Message and data rates: Message and data rates may apply, depending on your mobile carrier and plan. HTown ATV Rentals is not responsible for any carrier charges incurred from receiving messages.

To opt out: reply STOP to any text message you receive from us. After replying STOP, you will receive one final confirmation message and no further marketing or promotional messages will be sent. You may continue to receive transactional messages directly related to existing or pending bookings unless you separately request to opt out of all communications by contacting our support team.

For help: reply HELP to any text message, email support@htownatvrentals.org, or call (832) 228-5929.

Support contact: HTown ATV Rentals · 807 Highway 90, Crosby, TX 77532 · (832) 228-5929 · support@htownatvrentals.org

Carriers: Carriers, including but not limited to T-Mobile, AT&T, Verizon, and Sprint, are not liable for delayed or undelivered messages.

Privacy: Use of the SMS program is also governed by our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Contact

Questions about these terms? Reach us at (832) 228-5929 or support@htownatvrentals.org.

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